Please be informed that Japan Airlines’ will provide passengers
traveling on JAL international flights with “JAL Covid-19 Cover”. JAL has teamed up with Allianz to provide complimentary
cover for medical, testing and quarantine costs in the event that their
customers test positive for Covid-19 during their travel. In addition, JAL have
set up a 24-hour support line that customers can contact from anywhere in the
world if they suspect they have been infected with the coronavirus that causes
Covid-19. Cover applies for a limited time from December 23, 2020. Please see below for further details.
1.
Applicable period: Flights departing on/after December 23, 2020 and on/before
June 30, 2021.
2.
Applicable flights: JAL international flights (operated by JAL with JL flight
numbers) *codeshare flights operated by other airlines are not applicable.
3.
Service Detail:
(1)
Compensation for expenses incurred for Covid-19 testing, medical expenses and quarantine
costs if a passenger test positive to Covid-19 during travel.
Expenses
covered:
- Medical expenses: up to 150,000 euros per applicable travel period.
(Covers
hospital expenses incurred during treatment.)
- Quarantine accommodation costs: Up to 100 euros per person per day for up to
14
days.
- Medical evacuation: Up to 1,500 euros per person.
(Covers
medical evacuation to the passenger’s country of residence if deemed necessary
by a medical practitioner.)
- Repatriation of the body: Up to 1,500 euros per person.
(2)
24-hour consultation service available from anywhere in the world
4.
Registration fee: Free of charge
This
service is provided automatically when you purchase a JAL ticket and no
separate registration is required.
5.
Condition of cover: Once a positive test result has been confirmed. If the result is positive, related medical expenses incurred before that time are also
covered.
6.
Period of cover: Valid for 31 days from the date of boarding an eligible JAL
international flight. There is no restriction on the date of purchase of the
ticket.
- Cover is based on the date of departure of the first JAL-operated international flight with a JL flight number, which must be within the applicable period of cover.
- However, the cover is not available in the passenger’s country of residence and ends once the passenger returns to their country of residence.
7.
Other points to bear in mind:
- The passenger needs to contact the JAL Covid-19 Cover Assistance line in advance for cover to apply.
- If the passenger pays for expenses themselves, they cannot request reimbursement later.
- If the passenger experiences any Covid-19 related symptoms they should immediately contact the JAL Covid-19 Cover Assistance line.
8.
Further details and inquiries:
For
further information about this service, please check the following website:
https://www.jal.co.jp/ph/en/info/travelalerts/flysafe/jalcoronacover/index.html
Reference: Japan Airlines Advisory 2020-046 as of Dec 14, 2020
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