Last updated: NOVEMBER 24, 2020, 11:45 AM
Due
to the evolving COVID-19 situation, PAL and the Philippine Government have
issued precautionary measures, mandatory protocols, and requirements for
travelers. For passengers on international flights to the Philippines, please
be guided on the new arrival and quarantine procedures in Manila, Cebu, and Clark.
PAL encourage all passengers to follow the guide, register in advance and pre-book
their hotels as necessary to avoid any inconvenience and experience faster
processing upon arrival.
To
ensure everyone’s health and safety, Philippine Airlines and its passengers
shall strictly observe the following in all airport facilities and on board the
aircraft:
a. Mandatory
wearing of face masks and face shields.
b. Mandatory
use of the Traze Mobile Application
to generate and scan their QR code when entering in, boarding from, and upon
arriving in all Philippine Airports starting November 28, 2020, as mandated by
the Philippine Department of Transportation. Click here to download and know more about the Traze App.
c. Mandatory
temperature checks, use of foot baths, and disinfection/sanitation facilities.
d. Mandatory
physical and social distancing and minimum contact at all times and in all
places within the airport premises, and during all procedures, from check-in,
boarding, inflight, disembarking to retrieving of check-in baggage.
e. Mandatory
public safety announcements before closing of doors and during flight for cabin
and health security protocols.
f. Strict
compliance with safety procedures on handling of suspected/ill passengers on
board, which include keeping the last three (3) seat rows of the plane vacant
as isolation area for suspected ill passengers already on board.
g. Regular
sanitation and disinfection of all airline facilities and equipment, and in
coordination with the airport authorities, all airport facilities and
equipment, including lavatories, frequently touched surfaces, wheelchairs,
trolleys, countertops, etc.; Daily first aid stocks available on board the
aircraft.
Philippine
Airlines shall do its best to observe social distancing measures inside the
aircraft, subject to space availability. Family members and individuals
travelling together as part of the same household may still choose to be seated
together.
Note: An Overseas Filipino Worker or OFW is a person from the Philippines
who is living and working in another country, typically on a temporary basis.
This includes land-based OFWs and seafarers/sea-based OFWs. Families traveling
together with at least one OFW will be considered all OFWs. Non-OFWs refer to Returning Overseas
Filipinos (non-OFW students, non-OFW Balikbayan, non-OFW tourist, etc.), spouse
and children of Filipinos, diplomats, foreign officials accredited by the
Philippines, and eligible non-Filipino/foreign citizens with long-term visas.
Eligible Passengers for Travel to the Philippines
The following are allowed to travel and enter the Philippines:
|
Passenger Type |
Documentary and Other Requirements (must be presented upon booking, check-in, and to the Immigration Officer upon arrival in the Philippines) |
|---|---|
|
Filipino nationals |
|
|
Non-Filipino/Foreign spouse3 and minor children3 or children with special needs3 of a Filipino national |
|
|
Non-Filipino/Foreign parent3 of a minor Filipino child (17 years old and below) or a child with special needs (regardless of age) |
|
|
Accredited foreign government and international organization officials and their dependents |
|
|
Non-Filipino/Foreign seafarers with 9(c) visa |
|
|
Non-Filipino/Foreign nationals with an eligible long-term visa3 |
|
Notes:
1 If
you do not have an existing entry or long-term visa, you must apply and secure
one from your country’s Philippine Consulate or at your nearest Philippine
Foreign Service Post.
2
Four (4) conditions of the IATF-EID:
- Must have a valid and existing visa at the time of entry;
- With pre-booked accredited quarantine facility;
- With pre-booked COVID-19 testing provider;
- Subject to the maximum capacity of inbound passengers as set by the National Task Force for COVID-19.
3
The requirements apply to former Filipinos who now belong to any of these
passenger types and are not dual citizens. Formal Filipinos in possession of a
Recognition Certificate or Citizenship Retention and Re-acquisition Act
(RA9225) Certificate shall be allowed to enter the Philippines.
Please
be advised that eligible passengers for travel to the Philippines, including
documentary and additional requirements, are subject to change. The information
above only serve as a guide. For inquiries and latest updates, you may contact
the Philippine Bureau of Immigration:
- Telephone: (+632) 8465-2400, (+632) 8524-3769
- Facebook: immigration.helpline.ph, officialbureauofimmigration
- Website: www.immigration.gov.ph
- E-mail: immigPH@gmail.com, binoc_immigration@hotmail.ph, immigration.helpline.ph@gmail.com
Arrival Guide for non-OFW Passengers Landing in Manila
BEFORE YOU FLY AND DURING CHECK-IN
1.
As early as 3 days prior to your departure, register and accomplish the PAL
Electronic Case Investigation Form and save the confirmation e-mail and QR
code: https://bit.ly/MNLPALeCIF
Please
note that this is a two-step registration process. Your registration is
completed once you receive an e-mail containing a QR Code.
2.
Ensure to have a confirmed booking at a hotel accredited by Tourism and Health
Agencies while waiting for your COVID-19 test results and for at least 2 days.
You must stay at your booked hotel until the test result is sent and BOQ
medical certificate is issued. Please book a hotel in a city within Metro
Manila only.
Please click here for the list of DOH-Inspected, PAL Partner Hotels in Manila.
Please click here for the FULL list of DOH-Inspected in Manila.
3.
Upon check-in, sign the Declaration and Waiver Form presented by our check-in
agent, indicating that you are healthy and fit to travel.
DURING THE FLIGHT
4.
Accomplish the Health Declaration Form and Arrival Card.
WHEN YOU ARRIVE
5.
Upon arrival, listen to the briefing conducted by the Philippine Coast Guard.
6.
Undergo a temperature check, submit the Health Declaration Form upon deplaning,
and proceed to the designated waiting area. Fill out the Affidavit of
Undertaking.
7.
Proceed to the verification and barcoding booth. Present your passport and the
QR code sent to you after accomplishing the e-CIF.
8.
Pay for your RT-PCR Test. Effective October 16, 2020, the test costs Php 4,000
and you may pay in cash (PHP or USD), card, GCash, PayPal™, WeChat Pay, or
Alipay. ATMs are available inside the terminal. You will be given three (3)
barcode stickers. (The RT-PCR testing fee was previously at Php 4,500 from July
27, 2020 to October 15, 2020.)
9.
Proceed to the Swab Test booth and hand out the three barcode stickers.
10.
Undergo the COVID-19 RT-PCR Test and receive a sticker indicating that you have
completed the test. Place the sticker on the back of your passport.
11.
Help Desks are available in the waiting area for passengers who do not have
smart devices/phones. Charging stations are also available.
12.
Clear with immigration and submit the Arrival Card.
13.
Proceed to the hotel verification desk. Please refer to the hotel code
indicated in the e-mail that was sent to you after registration to the PAL
e-CIF. If your hotel code starts with H-001 and up, please proceed to the desk
near carousel number seven (7). If your hotel code starts with D-001 and up or
B-001 and up, please proceed to the desk near carousel number six (6).
- For pre-arranged hotel transfers, a red sticker will be provided
- For Shuttles/Vans, a blue sticker will be provided
- For Metered Taxis, a yellow sticker will be provided
- For Coupon Taxis, a green sticker will be provided
14.
Claim your baggage at the designated carousel and clear with Customs Check.
15.
Submit the Affidavit of Undertaking before exiting the terminal. Proceed to
your booked hotel through your preferred mode of transportation.
AT THE QUARANTINE HOTEL
16.
Check in at your hotel and wait for the release of your test results, which are
released within 24 hours. For those who tested negative, it will be sent to the
e-mail address you have provided when you registered. If you filled out a
Philippine mobile number during registration, you will also receive a text
message (SMS) indicating that your test result is ready and has been sent to
the e-mail address you have provided when you registered. For those who tested
positive, test results will be released by the Philippine Bureau of Quarantine.
In
case you have onward connecting flights and are required to extend your stay,
please call +632 8855-8888 as soon as possible for the rebooking of your
connecting flights (subject to terms and conditions).
17.
Your accommodation and food during your stay including fees due to required
extensions will be at your own expense. Delivery of food and other essentials
to your room are subject to the rules and regulations of the hotel.
GOING HOME
18.
If you test positive, the BOQ shall transfer you to a designated hospital for
further medical management.
If
you test negative, you may obtain your BOQ medical certificate via the DOH-BOQ certificate page for clearance at your quarantine hotel. For a hard copy of
your certificate, printing services will be available at your hotel.
19.
Once you are cleared, you may contact your relatives to pick you up and bring
you home. Further transportation shall be at your own expense. If you have an
onward PAL flight, please ensure to pre-register and secure all travel and
health documents required by your destination’s Local Government Unit (LGU).
Click here for more information.
20.
Once at home, please complete your 14-day quarantine/self-isolation.
Arrival
Guide for OFW Passengers Landing in Manila
This arrival guide is also applicable
for passengers who are dependents of and are traveling together with an OFW.
BEFORE YOU FLY AND DURING CHECK-IN
1.
As early as 3 days prior to your departure, register and accomplish the
Electronic Case Investigation Form and save the confirmation e-mail and QR
code: https://bit.ly/MNLPHRedCrosseCIF
2. For land-based OFWs, create/update your
account on the OFW Assistance Information System (OASIS) at http://oasis.owwa.gov.ph/
3.
Upon check-in, sign the Declaration and Waiver Form presented by our check-in
agent, indicating that you are healthy and fit to travel.
DURING THE FLIGHT
4.
Accomplish the Health Declaration Form and Arrival Card.
WHEN YOU ARRIVE
5.
Upon arrival, listen to the briefing conducted by the Philippine Coast Guard.
6.
Undergo a temperature check, submit the Health Declaration Form upon deplaning,
and proceed to the designated waiting area. Fill out the Project Care Slip.
7. Wait
for your turn to proceed to the verification and barcoding booth.
8. Present
the QR code sent to you after accomplishing the e-CIF.
9. You
will be given six (6) barcode stickers. One (1) barcode sticker will be placed
on the back of your passport.
10. Proceed
to the Swab Test booth and hand the remaining five (5) barcode stickers to the
tester.
11. Undergo
the COVID-19 RT-PCR Test for free.
12. Help
Desks are available in the waiting area for passengers who do not have smart
devices/phones. Charging stations are also available.
13. Clear
with immigration and submit the Arrival Card.
14.
Proceed to your respective desks for your quarantine hotel assignment:
- For land-based OFWs and your dependents, proceed to the Overseas Workers Welfare Administration (OWWA) Desk. Present the same QR code from the e-CIF and submit the OWWA Project Care Slip.
- For sea-based OFWs and your dependents, proceed to the Maritime Industry Authority (MARINA) Desk
15.
Claim your baggage at the designated carousel and clear with Customs Check.
16.
Exit the terminal and wait for your shuttle/bus that will take you to your
assigned hotel.
AT THE QUARANTINE HOTEL
17. Check
in at your hotel and wait for the release of your test results. For those who
tested negative, it will be sent by the Philippine Red Cross to the e-mail
address you have provided when you registered. The timings on the release of test
results are not definite and may be shortened or extended.
18.
Your accommodation and food during your stay will be shouldered by the
Philippine government. Any additional hotel fees due to required extensions
will be shouldered by their governing agency.
GOING HOME
19. If you test positive, the BOQ shall
transfer you to a designated hospital for further medical management.
If you test negative,
present your test result together with your medical certificate to the assigned
quarantine personnel at your hotel for clearance. For a hard copy of your
certificate, printing services will be available at your hotel.
20.
Once you are cleared, you may contact your relatives to pick you up and bring
you home.
- For Land-Based OFWs, you may coordinate with OWWA or use the OWWA Uwian Na portal for further transportation needs after your final point of arrival.
- For Sea-Based OFWs, you may coordinate with your Local Manning Agency (LMA) for further transportation needs after your final point of arrival.
21.
Once at home, please complete your 14-day quarantine/self-isolation.
Arrival
Guide for Passengers Landing in Cebu
BEFORE YOU FLY AND DURING CHECK-IN
1.
Register via the online MCIA Passenger Arrival Registration Form through this
link: https://mactancebuairport.com/covid-19-registration.
All arriving international flight passengers are REQUIRED to register not
earlier than five (5) days prior to departure. A Travel Registration Number
(TRN) will be generated once registration is complete.
For
land-based OFWs, register to the OFW Assistance Information System (OASIS): http://oasis.owwa.gov.ph/
For
non-OFWs, please ensure to have a confirmed booking at a hotel accredited by
Tourism and Health Agencies and for at least 2 days.
2.
Upon check-in, sign the Declaration and Waiver Form presented by our check-in
agent, indicating that you are healthy and fit to travel. Present the following documents:
- Valid Passport
- Valid visa with proof of filiation or marriage, if applicable
- For non-OFWs, proof of pre-booked Cebu hotel accommodation is needed. For a list of accredited hotels, visit the MCIA COVID-19 International Arrival Advisory page via https://mactancebuairport.com/covid-19-advisory or Please click here for the list of DOH-Inspected Hotels in Cebu.
- For OFWs, kindly coordinate with the Overseas Workers Welfare Administration (OWWA) for specific requirements and other guidelines.
- Travel Reference Number (TRN) upon completion of the online MCIA Passenger Arrival Registration Form (effective July 15, 2020)
- Health Declaration Form (HDF) available upon check-in at your port of origin and must be filled out prior to arrival
DURING THE FLIGHT
3.
During your flight, accomplish the Arrival Card.
WHEN YOU ARRIVE
4.
After your flight, present your TRN (generated after registering through the
online MCIA Passenger Arrival Registration Form) at the Validation Counter and
claim your barcode for identification and swab testing.
5.
Proceed to thermal scanning by the Bureau of Quarantine (BOQ) and submit the
Health Declaration Form (HDF).
6.
Clear with immigration and submit the Arrival Card.
7.
At the arrival reclaim hall, proceed to your respective desks for a briefing:
- For land-based OFWs, proceed to the Overseas Workers Welfare Administration (OWWA) Desk
- For sea-based OFWs, proceed to the Maritime Industry Authority (MARINA) Desk
- For non-OFWs, proceed to the cashier and pay for the COVID-19 RT-PCR Test. The tests costs PHP 4,900.00 and you may pay via cash (in PHP) or Visa cards. Currency exchange is available at the terminal.
8.
Proceed to the waiting area for swab testing.
Submit the barcode to the health personnel and undergo the RT-PCR Test.
Once the test has been completed, wear the orange band/sticker on your right
wrist to indicate completion.
9.
Claim your baggage at the designated carousel.
10.
Go through Customs Check and your respective agencies/hotel representatives
shall assist you to your designated shuttle/bus that will transfer you to your
assigned hotel.
AT THE QUARANTINE HOTEL
11. Check in at your hotel and wait for the results of your test. Wait for an e-mail of your swab test result from BOQ to be released after 24-48 hours. Ensure that your e-mail address is valid. If the e-mail address is invalid, a copy of your test result will be sent to your designated hotel. Results are uploaded to a secured website provided to the designated hotels. Hard copy of the test results will be given to the passengers by the assigned hotel liaison officer.
12.
For OFWs, your accommodation and food during your stay will be shouldered by
the Philippine government. For non-OFWs, your accommodation and food during
your stay will be at your own expense. Delivery of food and other essentials to
your room are subject to the rules and regulations of the hotel.
GOING HOME
13.
If you test positive, the Bureau of Quarantine will transfer you to a
designated hospital for further medical management.
If you test negative, and if you require a BOQ medical certificate, you may obtain your certificate via the DOH-BOQ certificate page for clearance at your quarantine hotel.
14.
You may call your relatives to pick you up at your hotel or arrange your own
transportation. If your ticket’s original destination is in Manila or outside
Cebu Province, Philippine Airlines shall accommodate you on the next flight
available to your final point of arrival (e.g., CEB-MNL, CEB-DVO, etc.). Call
our Cebu Hotline at +6332 340-0191 (8AM to 8PM) for changes on connecting
flight/s.
- For Land-Based OFWs, you may coordinate with OWWA or use the OWWA Uwian Na portal for further transportation needs after your final point of arrival.
- For Sea-Based OFWs, you may coordinate with your Local Manning Agency (LMA) for further transportation needs after your final point of arrival.
- For non-OFWs, because of an additional domestic flight from Cebu, an airport terminal fee (or Passenger Service Charge / PSC) amounting to PHP 345.00 will be collected from you in Mactan Cebu Airport upon check-in. This is a fee charged by the Philippine Government or Philippine airport authorities for the use of airport terminal facilities, and in this case, the use of Mactan Cebu Airport for your domestic flight. The PSC is then remitted to the government or airport authorities upon the passengers’ flight departure from the airport. To avoid inconvenience, please prepare the PSC in Philippine Peso currency prior to check-in in Cebu.
15.
If you have an onward PAL flight, please ensure to pre-register and secure all
travel and health documents required by your destination’s Local Government
Unit (LGU). Click here for more information.
16.
Once you arrive home, please complete your 14-day quarantine/self-isolation.
Arrival
Guide for Passengers Landing in Clark
BEFORE YOU FLY
1.
Fill out the Health Declaration Card, Case Investigation Form, and the
Affidavit of Undertaking. Click on each form to download a copy:
- Health Declaration Card (HDC)
- Case Investigation Form (CIF)
- Affidavit of Undertaking (AOU)
2. For non-OFWs and foreign nationals,
ensure to have a confirmed booking at a hotel accredited by Tourism and Health
Agencies while waiting for your COVID-19 test results and for at least 2 days.
You must stay at your booked hotel until the test result is sent and BOQ
medical certificate is issued.
Please click here for the list of DOH-Inspected hotels in Clark.
DURING THE FLIGHT
3.
During your flight, accomplish the Arrival Card.
WHEN YOU ARRIVE
4. Upon
arrival, undergo the thermal screening checkpoint for a temperature check. If
your temperature is 37.8 °C (100.4°F) and above, you will be asked to proceed
to the Isolation Room for further medical assessment and quarantine at the JBL
Hospital.
If
your temperature is below 37.8 °C (100.4°F), you shall continue your arrival
procedures at the Clark One-Stop-Shop.
5.
At the BOQ Desk, submit the Health Declaration Card to the Bureau of Quarantine
Personnel.
6.
Proceed to your designated desk for your hotel verification and assignment:
- For land-based OFWs, proceed to the Overseas Workers Welfare Administration (OWWA) Desk
- For sea-based OFWs, proceed to the Local Manning Agency (LMA) Desk
- For non-OFWs and foreign nationals, proceed to the DOT Desk.
7. Proceed
to the testing area for your RT-PCR Test. Submit the Case Investigation Form to
the Bureau of Quarantine Personnel. For non-OFWs and foreign nationals, the
RT-PCR costs PHP 4,500.00 and you may pay in cash. Currency exchange booths are
available at the terminal.
8.
Clear with Immigration and submit the Arrival Card.
9.
Claim your baggage at the designated carousel and clear with Customs Check.
10.
Proceed to your quarantine hotel.
- For OFWs, a shuttle/bus provided by OWWA will take you to your assigned hotel.
- For non-OFWs and foreign nationals, only pre-arranged airport-hotel transfer services or airport taxis are allowed to take you to your assigned hotel
AT THE QUARANTINE HOTEL
11.
Check in at your hotel and wait for the results of your test. Wait for an
e-mail of your swab test result from BOQ in 48 hours. Ensure that your e-mail
address is valid as indicated in your filled out Case Investigation Form. For
OFWs, the results will be released to OWWA or your respective LMAs.
12.
For OFWs, your accommodation and food during your stay will be shouldered by
the Philippine government. For non-OFWs, your accommodation and food during
your stay will be at your own expense. Delivery of food and other essentials to
your room are subject to the rules and regulations of the hotel.
GOING HOME
13. If you test positive, the Bureau of
Quarantine will transfer you to a designated hospital for further medical
management.
If you test negative,
the Bureau of Quarantine will send you your test result together with a Medical
Clearance Certificate.
14.
You may call your relatives to pick you up at your hotel or arrange your own
transportation.
- For Land-Based OFWs, you may coordinate with OWWA or use the OWWA Uwian Na portal for further transportation needs.
- For Sea-Based OFWs, you may coordinate with your Local Manning Agency (LMA) for further transportation needs.
- For non-OFWs and foreign nationals, if your ticket’s original destination is in Manila or outside Clark, Philippine Airlines shall accommodate you on a shuttle/bus that will take you to NAIA Terminal 2. Please coordinate with your hotel so that they can notify us that you are ready to be transferred to Manila.
You
may also wish to be accommodated on the next flight available to your final
point of arrival (e.g., CRK-DVO). Call our Reservations Hotline at
+6328855-8888 (8AM to 8PM) for changes on connecting flight/s. If you wish to
depart from Clark, an airport terminal fee (or Passenger Service Charge / PSC)
amounting to PHP 150.00 will be collected from you in Clark International
Airport upon check-in. To avoid inconvenience, please prepare the PSC in
Philippine Peso currency prior to check-in in Clark. For OFWs, the airport
terminal fee shall be shouldered by OWWA or your LMAs.
If
you wish to terminate your travel in Clark instead, you must sign a Declaration
and Release Form from PAL, available at the reception desk of your hotel.
15.
If you have an onward PAL flight, please ensure to pre-register and secure all
travel and health documents required by your destination’s Local Government
Unit (LGU). Click here for more information.
16.
Once you arrive home, please complete your 14-day quarantine/self-isolation.
Frequently Asked Questions and Hotlines
Government Hotlines and Accredited
Quarantine Hotels
Manila:
1158 or 143 | You can book at any DOH-inspected hotel in Manila.
Please click here for the list of DOH-Inspected, PAL Partner Hotels in Manila.
Please click here for the FULL list of DOH-Inspected in Manila.
Cebu:
+6332 340-0191 | Please click here for the list of DOH-Inspected Hotels in Cebu.
Clark: Please click here for the list of DOH-Inspected hotels in Clark.
Why should I take the swab test upon my
arrival in the Philippines?
Taking
a COVID-19 RT-PCR Test is a requirement of the Philippine government for all
arriving international passengers. Passengers who do not undergo the test may
be refused for entry into the Philippines.
Are children required to take the swab
test upon arrival in the Philippines?
Children,
including infants, are required to undergo the RT-PCR Test upon arrival in the
Philippines. They must also complete the registration process and pay a
separate testing fee. For minimized discomfort, infants will be swabbed through
the mouth.
How do I pay the swab test fee?
Only
non-OFWs are required to pay for the COVID-19 RT-PCR Test. The test is free for
OFWs, whether they arrive in Manila, Cebu, or Clark.
For
non-OFWs arriving in Manila, the test fee is Php 4,000 (effective October 16,
2020; previously Php 4,500 from July 27, 2020 to October 15, 2020). Payment can
be made via cash (in PHP or USD) or credit card. Currency exchange booths are
available inside the terminal.
For
non-OFWs arriving in Cebu, the test fee is Php 4,900.00. Payment can be made
via cash (in PHP or USD) or credit card. Currency exchange booths are available
inside the terminal.
For
non-OFWs arriving in Clark, the test fee is Php 4,500. Payment can be made in
cash. Currency exchange is available at the terminal.
What can I do at my assigned hotel while
waiting for the test results?
PAL encourages everyone to stay safe by staying inside their rooms and while waiting
for their test results to come out. Certain facilities of your hotel may be
open or closed depending on their quarantine and safety protocols.
Can families traveling together stay in
the same room/hotel?
Hotels
allow a maximum of 2 persons staying in one room. Children may or may not be
counted depending on the hotel’s policy. PAL suggests checking with these hotels
directly.
Does PAL allow connecting flights?
Immediate
connecting flights for international to international and international to
domestic routes are not allowed. Only domestic to international and domestic to
domestic routes are allowed at this time.
I registered through the Balik Pinas,
Balik Pampanga Program, Do I need to undergo the arrival and quarantine
procedures in NAIA Terminal 2?
The
Balik Pinas, Balik Pampanga program is an initiative by the local government
unit of Pampanga to ensure the safe arrival of Kapampangans, including both
OFWs and non-OFWs. These passengers shall undergo the mandatory swab test and
quarantine stay in Pampanga.
Eligible
passengers who can avail of the program are those born in or a resident of
Pampanga, and with flights arriving in NAIA Terminal 1 or 2.
If
you are eligible, you must download the Balik Pinas, Balik Pampanga Citizens
App and follow all requirements indicated in the mobile application. Please
register at least 10 days prior to your arrival in the Philippines. For more
information, visit www.balikpampanga.ph.
Once
you have successfully registered via the Balik Pinas, Balik Pampanga program,
you do not need to register through the PAL e-CIF and undergo the arrival
procedures in Manila NAIA Terminal 2 anymore. Upon your arrival, a
representative from the Balik Pinas, Balik Pampanga Program will meet you for
immediate transport to Pampanga.
Reference: Philippine Airlines as of November 24, 2020
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