[PHILIPPINES TRAVEL ADVISORY] AirAsia Cancels Domestic Flights from Manila, Philippines as PH Government Implements New Travel Restrictions - Rakso Travel

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Friday, March 13, 2020

[PHILIPPINES TRAVEL ADVISORY] AirAsia Cancels Domestic Flights from Manila, Philippines as PH Government Implements New Travel Restrictions


MANILA, 13 March - In compliance with the Philippine government’s directive imposing travel restrictions due to the current public health situation, AirAsia is cancelling its domestic flights to/from the Ninoy Aquino International Airport in Manila from 15 March to 14 April.

Flights not bound for Manila out of other AirAsia’s hubs in the Philippines-Clark, Cebu, and Kalibo will continue their normal operations. Guests may check on their flights via the “Flight Status” function on AirAsia's website and mobile app.

All affected guests will be promptly notified via email or SMS. AirAsia strongly encourages guests to update their contact details using the “My Bookings” feature on AirAsia's website to ensure that they receive timely notifications.   

AirAsia is making provisions for guests affected by the flight cancellations and travel restrictions following the Philippine government’s latest directive, as follows:

1. Move flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight time without additional cost, subject to seat availability; OR

2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 180 calendar days from the issuance date for your travel with them. The actual travel dates can be after the expiry date as long as AirAsia's flight schedule is out; OR

3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking.

AirAsia COVID-19 Flight Cancellation Refund Guide

Refund Categories
on AVA
Eligibilty Steps to request
for refund
Flights to/from China
Hong Kong & Macao
You are eligible if you are
travelling to/from China,
and Macao
until
30th of April 2020.
1. Select "COVID-19" from
AVA's main menu.
2. Select "Flights to/from
China, Hong Kong & Macao

3. Select "Refund".
4. Proceed to the next steps
as instructed by AVA.
COVID-19 voluntary
cancellations
You are eligible to apply if you
have flight bookings to/from
Japan, Korea, Taiwan or
if you are travelling on a flight
between Thailand and India made
before 8th March 2020 and for
travel before 30th April 2020.
1. Select "COVID-19" from
AVA's main menu.
2. Select "COVID-19 Voluntary
Cancellations".

3. Select "Refund".
4. Proceed to the next steps
as instructed by AVA.
Japan domestic
voluntary cancellation
If you are travelling on Air Asia Japan (DJ)
flights between Nagoya and Sapporo
and wish to change your travel plans,
you can apply for refund should you
wish not to travel. If you wish to only
change your flight date, the flight
change fee will be waived.

Please note that only bookings made
before 3rd march 2020 and for until
30th April 2020 are entitled for these
options.
1. Select "COVID-19" from
AVA's main menu.
2. Select "Japan domestic
Voluntary cancellations".

3. Select "Refund".
4. Proceed to the next steps
as instructed by AVA.
AirAsia cancelled
my flight
You are eligible to
apply if your flight is cancelled
by AirAsia.
1. Select "COVID-19" from
AVA's main menu.
2. Select "AirAisa cancelled
my flight".

3. Select Yes.
4. Proceed to the next steps
as instructed by AVA.
Nationals restricted
to travel
You are eligible if you are affected by
travel restrictions imposed by various
governments based on nationalities,
cities of origin, travel history to a
Restricted Country in the last 14 days
or the purpose of travel due to
the Coronavirus outbreak.

Also applicable if you have visited
China or remained in China since
the past 14 days.
1. Select "COVID-19" from
AVA's main menu.
2. Select "Nationals restricted
to travel".

3. Select Yes.
4. Proceed to the next steps
as instructed by AVA.


How to protect yourself from the coronavirus or COVID-19?
With the continual spread of the coronavirus or COVID19, it is better to stay vigilant and follow these simple ways to prevent yourself from getting the disease.
  • Wash your hands with soap or use a hand sanitizer that contains alcohol with at least 70% solution.
  • Sneeze and cough into tissues or the crook of your elbow. If you get mucus or spit on your skin, clean it off right away. Avoid touching your face with unwashed hands.
  • Avoid close contact with people who are sick, especially people exhibiting respiratory symptoms and fever.
  • Stay home when you're sick.
  • Regularly and thoroughly clean surfaces, such as counter tops and doorknobs, with a disinfectant. 
  • If you are sick:  You should wear a facemask when you are around other people and practice distancing yourself.  
  • For healthy people wear a mask only if you are caring for someone who is sick or a person with suspected COVID-19 infection. Facemasks may be in short supply and they should be saved for the caregivers.
  • If you choose to wear a facemask make sure it is covering your mouth and nose and leave no gaps between your face and the mask.


Take care and stay safe, everyone.

Reference: AirAsia 

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