[PHILIPPINES TRAVEL ADVISORY] Philippine Airlines Travel Extras Policy During Irregular Operations (IRROPS) - Rakso Travel

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Wednesday, March 18, 2020

[PHILIPPINES TRAVEL ADVISORY] Philippine Airlines Travel Extras Policy During Irregular Operations (IRROPS)


In line with the recent cancellation of flights and to provide our customers flexibility in time of COVID-19, this is to reiterate the existing policy during irregular operations for the following services:

PRODUCT REBOOKING REFUND REROUTE
myPAL Upgrade Rebooking is allowed, subject to availability in the upgraded cabin. Refundable if service is not delivered. Non-reroutable
Business Class Airport Upgrade Non-rebookable Refundable if service is not delivered. Non-reroutable
Choice Seats Neighbor-Free Non-rebookable Refundable if service is not delivered. Non-reroutable
Choice Seats Choice Seats Extra Legroom and Forward may be used on the new flight or date, subject to remaining seats available for selection. Refundable if service is not delivered. Rerouting is allowed. Collect applicable fee difference, if any.
Example: Original flight MNLHKG Choice Seats Legroom fee is USD30, to be rerouted to MNLSIN where Choice Seats Legroom is USD50
Advance Seat Selection - Aisle Advance aisle seat may be used on the new flight or date until further notice, subject to remaining seats available for selection. Refundable if service is not delivered. Rerouting is allowed. Collect applicable fee difference, if any.
Example: Original flight MNLHKG Advance Aisle Seat fee is USD8, to be rerouted to MNLSIN where Advance Aisle Seat is USD10
Prepaid Baggage Previously issued prepaid baggage may be carried over to the new flight. Changes must be done at least four (4) hours prior to scheduled Estimated Time of Departure. Refundable if service is not delivered. Rerouting is allowed. Collect applicable fee difference, if any.
Prepaid Sports Equipment Prepaid sports equipment may be used on the new flight or date until further notice. Changes must be done at least four (4) hours prior to scheduled Estimated Time of Departure. Refundable if service is not delivered. Rerouting is allowed. Collect applicable fee difference, if any.
Airport Baggage Voluntary rebooking for totally unused ticket is allowed so long as there is no change in flight duration and route. Customer must coordinate the new flight/date to PAL Travel Insurance Customer Service through the following contacts below:

Tel No.: +632 8859-2655

Email:paltravelinsurance@pnbgentravel.com
Refundable for totally unused tickets. Customer must coordinate with PAL Travel Insurance Customer Service for cancellation of travel. Rerouting for totally unused tickets is allowed so long as change is within same product category (domestic to domestic, regional to regional, rest of the world to rest of the world) and no changes in flight duration. Customer must coordinate reissuance of policy to reflect the rebooked itinerary through PAL Travel Insurance Customer Service.

                                                     
How to protect yourself from the coronavirus or COVID-19?
With the continual spread of the coronavirus or COVID19, it is better to stay vigilant and follow these simple ways to prevent yourself from getting the disease.
  • Wash your hands with soap or use a hand sanitizer that contains alcohol with at least 70% solution.
  • Sneeze and cough into tissues or the crook of your elbow. If you get mucus or spit on your skin, clean it off right away. Avoid touching your face with unwashed hands.
  • Avoid close contact with people who are sick, especially people exhibiting respiratory symptoms and fever.
  • Stay home when you're sick.
  • Regularly and thoroughly clean surfaces, such as countertops and doorknobs, with a disinfectant. 
  • If you are sick:  You should wear a facemask when you are around other people and practice distancing yourself.  
  • For healthy people wear a mask only if you are caring for someone who is sick or a person with suspected COVID-19 infection. Facemasks may be in short supply and they should be saved for the caregivers.
  • If you choose to wear a facemask make sure it is covering your mouth and nose and leave no gaps between your face and the mask. 


Take care and stay safe, everyone.

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