PHILIPPINE AIRLINES HANDLING GUIDELINES ON THE FLIGHTS TO AND FROM KLO AND MPH DUE TO CLOSURE OF BORACAY - Rakso Travel

Rakso Travel

Rakso Air Travel & Tours, Inc. is a Premium Travel Service Provider established in 1999. A pioneer in promoting the Philippines to the elite Korea market, Rakso Travel has since become a full-pledged travel agency specializing in the development of both inbound and outbound tour products for corporate incentives and leisure tours.

Friday, April 6, 2018

PHILIPPINE AIRLINES HANDLING GUIDELINES ON THE FLIGHTS TO AND FROM KLO AND MPH DUE TO CLOSURE OF BORACAY



In view of the government’s mandatory closure of Boracay to pave the way for a major environmental rehabilitation of the resort island, the following guidelines must be observed in handling tickets with confirmed bookings from

April 20, 2018 – October 27, 2018

Rebooking shall be allowed without penalty on tickets with restricted or unrestricted fare conditions, using the same RBD/BCC, provided the tickets are valid or within the ticket validity period.

In cases when rebooking shall be made on a higher RBD/BCC, an additional fare shall be assessed / collected and ticket must be reissued. Change fee/rebooking penalty shall be waived.

Rerouting to another domestic or international destination shall be allowed without penalty, on tickets with restricted or unrestricted fare condition. However, additional fare and taxes, as applicable, must be assessed.

Tickets must be reissued following normal exchange/reissuance procedure. Issue an EMD, as applicable, should there be residual value/excess in amount previously paid, as result of the exchange.

Note: For tickets that will require reissuance or ticket exchange, annotate the Endorsement/Restriction field of the new ticket with – INVOL DUE BORACAY CLOSURE

Passengers who opted to refund their tickets whether on restricted or unrestricted fare and/or EMD for ancillaries, shall be allowed. Waive refund penalty.

Electronic Miscellaneous Documents (EMD) that are issued for ancillaries such as CESS, FESS and prepaid baggage may be rebooked / reassociated to the passenger’s new flight / flight date.

For more information, visit www.raksotravel.com or call 6519000


REF: Philippine Airlines ADV18-112 DATED 05 APR 2018

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