CEBU PACIFIC BORACAY (CATICLAN & KALIBO FLIGHT CANCELLATION) - Rakso Travel

Rakso Travel

Rakso Air Travel & Tours, Inc. is a Premium Travel Service Provider established in 1999. A pioneer in promoting the Philippines to the elite Korea market, Rakso Travel has since become a full-pledged travel agency specializing in the development of both inbound and outbound tour products for corporate incentives and leisure tours.

Thursday, April 5, 2018

CEBU PACIFIC BORACAY (CATICLAN & KALIBO FLIGHT CANCELLATION)



FAQs for Boracay Island Closure

1. Why is Cebu Pacific cancelling flights to and from Caticlan (Boracay) and Kalibo?
We had to cancel our flights due to government mandate to close Boracay Island for tourist activities.
2. Which flights are cancelled?

The following flights will be cancelled from April 26, 2018 to October 25, 2018:



3. What are the guests’ options? 
Affected guests may choose to do one of the following:  
a. Get a full refund
b. Re-route to any domestic station within 30 days without penalties, subject to flight/seat availability
c. Rebook within 30 days without penalties, subject to flight/seat availability

4. The cancelled Boracay/Kalibo flight has a connection on Cebu Pacific. What will happen to the connecting flight?
For Sum-of-sectors (SoS or Through fare) itineraries that are wholly on Cebu Pacific, full refund may also be applied to the connecting flight.
If travelling on separate itineraries, the option to refund or put in a Travel Fund is also extended to the connecting flight.

5. The cancelled Boracay/Kalibo flight has a connection on another airline. Can we refund the guest’s ticket to other airline?
No. We can only process and give refund to Cebu Pacific flights.

6. What will happen to Getgo members who redeemed their flights during the period covered by flight suspension?
Getgo members may avail of the following options:

a. Rebook up to 30 days from original travel date, subject to seat availability b. Reroute to any domestic destination within 30 days from original travel date, subject to seat availability c. Credit back points to member’s GetGo account by calling +632 714 3846
  
7. Are there still operating flights to and from Caticlan (Boracay) and Kalibo?

Yes. To serve local residents and ensure continuity of commerce, Cebu Pacific will operate the following flights to and from Kalibo and Caticlan from April 26 to October 25, 2018:


Note: Flight disruption options as mentioned in item no.3 are extended to affected guests on these flights.


For more information, visit www.raksotravel.com or call 6519000
REF1: 5J NEWSLETTER-REF-2018-005/05APR
REF2: Boracay Island Closure FAQS as of 05April2018

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